Privacy Policy
Stop the Rot Co. ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA).
Book Free 20-Point Inspection1. Information we collect
We collect personal information you provide directly to us, including: - Contact details: name, email address, phone number, mailing or property address - Property information: details about your home or property relevant to an inspection, repair, or quote - Communications: any messages, photos, or details you send us through our website forms, phone, or email - Booking information: appointment details when you book a free inspection through our scheduling tool We do not knowingly collect personal information from anyone under the age of majority in British Columbia without appropriate consent.
2. How We Use Your Information
We use the information you provide to: - Respond to your request for a free checklist, inspection, or quote - Schedule and conduct inspections and repair work - Provide you with a written report or quote - Follow up regarding services you've requested - Send you information you've asked for, such as our self-inspection checklist or service updates, where you've agreed to receive it - Improve our website and services We do not sell your personal information to third parties.
3. Third-Party Services We Use
To operate our business, we use the third-party tools, each of which processes some personal information on our behalf, subject to their own privacy policies: - Scheduling tools - to manage inspection bookings - Email/SMS tools - to send requested checklists and service communications - Website analytics tool, e.g., Google Analytics - to understand how visitors use our site - Payment processor - to process payments for completed work We select third-party providers that maintain reasonable security and privacy standards, but we encourage you to review their own privacy policies as well.
4. Cookies
Our website may use cookies or similar technologies to improve your browsing experience and understand site traffic. You can adjust your browser settings to refuse cookies, though this may affect some site functionality.
5. How We Protect Your Information
We take reasonable administrative and technical measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes it was collected for, including any legal, accounting, or reporting requirements, such as maintaining records of completed work and warranties.
7. Your Rights
Under PIPEDA and BC's PIPA, you have the right to: - Access the personal information we hold about you - Request correction of inaccurate or incomplete information - Withdraw consent for us to use your information for marketing purposes at any time - Ask questions about how your information is collected, used, or disclosed To exercise any of these rights, contact us using the information below.
8. Sharing of Information
We do not share your personal information with third parties except: - With service providers who help us operate our business (see Third-Party Services above) - Where required by law or legal process - With your explicit consent
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or how we handle your personal information, contact us. If you have concerns we haven't resolved, you may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.